Frequently Asked Questions

How do OEM's get dealers to enrol

eQuipt will provide OEM's with on-boarding and registration processes.

Can the tool listing be reviewed and updated anytime

eQuipt can accommodate current and future tooling requirements

Can tools and equipment be available within 24 hours of order

eQuipt provides same day shipping service with priority freight for all tooling orders. Delivery may vary be dependant on geography, typically next day to Metro areas.

Dealers must be able to request tools throughout normal operating hours in their state

eQuipt provides 24/7 - 365 days online ordering service.

Can the program offer help desk support during normal operating hours in that market.

eQuipt provides dedicated telephone and email support during normal operating hours

Will the Help Desk be available in an appropriate language

eQuipt help desk is located in Sydney and provides English language support (phone and email).

Can the program be accessible to OEM auditors

eQuipt organisation includes audit services, we can willingly accommodate all OEM audit requirements

Does the loan program have robust methods of delivering and returning tools within specificed timings

eQuipt has tools, systems, and processes to provide robust methods of delivery and returns. This will be largely controlled within our dedicated software platform. Each item can be tracked during shipment. Items of high value or sensitivity can include GPS tracking.

Does the loan program have exibility to allow a Dealer to extend the loan period

eQuipt can accommodate tool loan period extensions via the online ordering platform at no cost

Does the loan tool program have robust methods to ensure complete tools are delivered (all associated components, bolts, pins, etc).

eQuipt has checking procedures to ensure items are delivered in a complete status, this includes associated components. Further, we can accommodate bundled components as specied by the OEM. eQuipt software can also provides the Dealers with recommendations for hire/purchase. For example: ‘Dealers also ordered with this item tool ABC123XXX.

Does the loan tool program have robust methods to inspect tools on return and to identify abuse or other damage, and to rectify any shortfall before the next loan

eQuipt checks all tools upon return, damaged items will be reported to the OEM, Dealers will be expected to cover the associated costs. In the event of transit damage or loss, items are covered by eQuipt insurance. All tool replacement will be sourced from Bosch Australia only.

Can the program support Body repairers with high cost, low usage tools

eQuipt can support body repairers. We can also support non- participating repairers in the event the OEM has a stranded customer.

What about EV tools given safety implications and the sensitivity of the equipment

eQuipt can accommodate EV tooling, our software can support safety instructions or documentation requirements for Work Health and Safety Regulations. We can also provide operational instructions and user guides

Frequently Asked Questions

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